Terms & Conditions

Welcome to Satin Vine. By shopping with us, you agree to the following terms and conditions. Please read them carefully.

​

1. Company Details
Satin Vine is a small independent business based in the Outer Hebrides. We design and sell handmade clothing and accessories, many of which feature authentic Harris Tweed.

​

2. Orders
Once your order is placed, you’ll receive an email confirmation. Please check this carefully and contact us immediately if there are any issues. All items are subject to availability.

​

3. Handmade Items
Due to the handmade nature of our products, slight variations in colour, texture, or pattern may occur. We believe this adds to the uniqueness and charm of each piece.

​

4. Payment
We accept secure payments via [list payment methods, e.g. PayPal, Stripe, Visa, Mastercard]. Full payment must be received before your order is shipped.

​​

5. Shipping
We aim to dispatch all orders within 5 working days. Shipping times may vary depending on your location. Please see our Shipping Policy for more information.

​

6. Returns & Exchanges
If you’re not completely satisfied, please contact us within 14 days of receiving your order. Items must be returned in their original, unused condition. Custom-made or personalised items cannot be returned unless faulty. Return postage is the responsibility of the customer unless the item is faulty.

​

7. Privacy
Your personal information is used only to process your order and will never be shared with third parties. Please see our Privacy Policy for more details.

​

8. Intellectual Property
All designs, images, and content on this website are the property of Satin Vine and may not be copied or reproduced without permission.

​

9. Contact
For any questions or concerns, please get in touch via our contact form.

​

Privacy Policy

Effective Date: 22nd July 2025

​

At Satin Vine, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.

​

1. Who We Are

​

Satin Vine is a small, UK-based business selling handmade clothing and accessories. Our website address is: [insert website URL].

If you have any questions about this policy, you can contact us at:
📧 satinvinehebrides@gmail.com

​

2. What Information We Collect

We may collect the following information when you shop with us or get in touch:

• Your name

• Email address

• Billing and shipping address

• Phone number (if provided)

• Payment details (processed securely via third-party payment providers)

• Any messages or feedback you send to us

We do not store your full payment card details — all payments are processed securely through [Stripe/PayPal/etc.].

​

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Send order confirmations and delivery updates

• Respond to your messages or queries

• Improve our website and customer experience

• Comply with legal and tax obligations

We will never sell or share your data with third parties for marketing purposes.

​

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: To fulfil your order and provide customer support

• Legal obligation: To meet tax and accounting requirements

• Legitimate interest: To improve our website and services

​

5. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal or tax requirements.

 

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate data

• Request deletion of your data (in some cases)

• Object to or restrict processing in certain circumstances

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you're concerned about how we handle your data. More info at: https://ico.org.uk

 

7. Cookies

Our website may use cookies to enhance your browsing experience and help us understand website traffic. You can control or disable cookies via your browser settings.

​

8. Third-Party Services

We use trusted services like Wix, PayPal and email providers to run our store. These providers may store and process your data securely in line with their own privacy policies.

​

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Contact Us If you have any questions about this Privacy Policy or your data, please email: satinvinehebrides@gmail.com​​​